Returns & Refunds Policy

Returns & Refunds Policy

Last Updated: February 13, 2026

At VLUKY, each bracelet is individually selected and energetically matched to your personal Nayin element based on your birth date. Due to the personalized nature of our products, we maintain a strict return policy to ensure the integrity of every piece.

Our Policy

All sales are final. We do not accept returns or exchanges for reasons including but not limited to:

  • Change of mind
  • Wrong size ordered
  • Color preference
  • Delayed delivery (unless exceeding 30 days)
  • Damage caused by improper wear or care

Quality Issues – We Stand Behind Our Products

If your bracelet arrives with a manufacturing defect or damage, we will gladly replace it or issue a full refund. Quality issues include:

  • Broken or loose beads upon arrival
  • Defective clasp or closure
  • Wrong product shipped (not matching your order)
  • Significant damage during shipping

How to Report a Quality Issue

Contact us within 7 days of delivery with:

  1. Your order number
  2. Clear photos of the defect/damage
  3. Brief description of the issue

Email: vluky@outlook.com

We will review your claim within 2 business days. Approved claims receive:

  • Replacement of the same item (no additional charge), or
  • Full refund to original payment method

Return Shipping Costs

Buyer pays return shipping in all cases, including:

  • Change of mind
  • Ordered wrong size
  • Color not as expected
  • Delayed delivery (under 30 days)

Exception: If your item has a verified manufacturing defect, we will provide a prepaid return label or reimburse your return shipping cost up to $10 USD.

Important Notes

  • Energy cleansing: Each bracelet is energetically attuned to your personal element. Once worn or handled, this attunement cannot be transferred to another customer.
  • Natural variations: Gemstones are natural materials. Slight color and pattern variations are normal and not considered defects.
  • Size: Please refer to our Size Guide before ordering. Most bracelets are adjustable or come in standard sizes.

Chargebacks & Disputes

We take fraud prevention seriously. Customers who file fraudulent chargebacks or payment disputes without first contacting us for legitimate quality issues will be:

  • Banned from future purchases
  • Reported to payment processors
  • Pursued for legal recovery of fees and damages

We encourage open communication. If you have concerns about your order, please contact us before initiating a dispute.

Contact Us

Questions about this policy?

📧 Email: vluky@outlook.com
📍 Address: No. 100 Taishan North Road, Jingyang District, Deyang City, Sichuan Province, P.R.China
⏰ Response Time: Within 24 hours

This policy complies with the Federal Trade Commission (FTC) Mail, Internet, or Telephone Order Merchandise Rule and applicable state consumer protection laws. Customized and personalized goods are exempt from standard cooling-off periods under 16 CFR § 429.0(c)(2). By completing your purchase, you acknowledge and agree to this Returns & Refunds Policy, including your responsibility for return shipping costs in non-quality cases.